Refund and Cancellation Policy – IndianArtVilla
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Refund and Cancellation Policy

Order Cancellation

  • Orders can be cancelled only before dispatch.

  • Once the order has been shipped, it cannot be cancelled.

Order Modifications

  • Once an order is placed, shipping and billing details cannot be modified.

  • Customers are requested to carefully review all details before confirming the order.

Returns & Refund Eligibility (International Orders)

Due to the complexities of international shipping, we do not offer general returns or exchanges on international orders.

However, we will assist you in case of the following issues:

  • Product received is damaged

  • Product has leakage

  • Product is broken

  • Product has a manufacturing defect

📌 In such cases:

  • You must notify us within 7 days of delivery (recommended internationally vs 10 days)

  • Email us at care1@indianartvilla.in with:

    • Order ID

    • Clear photos/videos of the issue

    • Unboxing proof (if available)

Resolution Process

After reviewing your request, we may offer one of the following solutions at our discretion:

  • Partial or full refund, or

  • Replacement shipment (subject to feasibility and location)

Non-Returnable & Non-Refundable Cases

We do not accept returns/refunds in the following cases:

  • Change of mind / Buyer’s remorse

  • Incorrect product selection by the customer

  • Minor variations in:

    • Color

    • Finish

    • Design
      (as all products are handcrafted)

  • Natural weight variations (20–30%) due to artisanal production

  • Clearance or discounted items (if applicable)

Customs, Duties & International Shipping

  • International orders may be subject to customs duties, taxes, and import fees, which are not included in the product price. These charges are determined by local customs authorities and must be paid by the customer.

We are not responsible for delays caused due to customs clearance.

Return Shipping (If Applicable)

  • In rare cases where a return is approved:

    • The customer may be required to ship the product back at their own cost, unless stated otherwise.

    • The product must be returned in unused condition with original packaging.

Refund Timeline

  • Approved refunds will be processed within 10–15 business days

  • The amount will be credited to the original payment method

  • International banking timelines may vary

Fraudulent Claims

If Indian Art Villa determines that a claim is:

  • False

  • Misleading

  • Fraudulent

We reserve the right to:

  • Reject the claim

  • Take legal action

  • Suspend or block the customer account

Contact Us

For any concerns, please reach out to:
📧  care1@indianartvilla.in