FAQ

Indian Art Villa is an online store that sells a wide range of Indian handicrafts, home decor, and kitchenware products.

Indian Art Villa sells products like Copper ware, Brass ware, Bronze ware, Steel ware, Silver Plated, Spiritual Items, Religious items, Kitchen and Dining ware, Home Décor items and much more.

Yes, all Indian Art Villa's products are made in India by skilled artisans using traditional techniques.

To place an order on Indian Art Villa's website, simply browse the products and add the items you want to your cart. Then, proceed to checkout and enter your shipping and payment information.

For Bulk buying Click here, or you can go on the website’s home page and click on “For Bulk/Wholesale Orders” in the footer section and then fill out the inquiry form to proceed further.

Indian Art Villa accepts orders through credit/debit cards, net banking, and payment wallets like Paytm, G-pay, Phone Pe, R-pay, Transferwise, Bank USD, Cash on Delivery, etc. (only razorpay). The payment method depends upon order value and size.

Depending on the product's availability, shipping location, and delivery address.

It takes 7-14 working days for shipping on international orders.The dispatch time is between 24-48 hours.

We’re committed to ensuring that you’re delighted with your purchase! If, upon receiving your product, you notice any signs of damage, breakage, leakage, or a manufacturing defect, please reach out to us within 10 days of delivery. Our team will gladly work with you to provide a suitable resolution. However, please note that returns due to a change of mind are not covered under this policy.

Some products may be non-returnable due to their nature, such as customized products, personalized products or any product which has already been used.

You can track your Indian Art Villa order by logging into your account on the website and checking the status of your order by mentioning your order/tracking number on the website. You can also check your mail or WhatsApp regarding the tracking details.

You can contact Indian Art Villa's customer service by email, phone, WhatsApp or direct chat available on the website’s home page.

Customer Support- exe.b2b.aa@indianartvilla.in
WhatsApp Number- +91 8094254611

Indian Art Villa occasionally offers discounts and promotions.

You can check the website or subscribe to the newsletter to stay updated.

Yes, Indian Art Villa offers gift wrapping and personalized notes for a nominal fee. This option is available during checkout.

Engraving, Personalized logo, Signature, etc., can also be done for which you can get in touch with the Customer Support team. This is done subject to Order MOQ (Minimum Order Quantity) and customer pricing.

You can leave a review of your Indian Art Villa purchase by visiting the product page and clicking on the 'Write a review' button.
Link: - Click Here for Google Review

You will find that with use; the Copper product will patina. That is completely normal (and natural!) and the best way to clean it and restore it to its natural shine is to wipe it down with lemon juice and water and wash it with copper cleansing powder. For further ease and assistance we provide a complimentary sample of Indian Art Villa Copper Cleansing Powder, this powder acts as an agent in restoring the original luminous texture of the product. The reason for sudden color change in a copper utensil or a pot is because copper does not react with water but it does react with atmospheric oxygen to form a layer of brown-black copper oxide (refer to the picture, suggesting non oxidized copper on the left and oxidized copper on the right) which, unlike the rust that forms on iron in moist air, protects the underlying metal from further corrosion. Thankfully it is not permanent and can be removed, polishing copper utensils take up a little elbow grease but drinking water from copper utensils gives amazing health benefits like fighting cancer, acts as an anti ageing agent, is full of oxidants, lowers the risk of heart diseases and hypertension, helps in better functioning of the digestive system, protection against infections, beating anemia etc.

It so happens that since copper is not as tensile as steel, the caps might become sturdy to tighten, in this case putting a little oil around the rings of the seal of the cap and the rim of the bottle and putting it away for a certain amount of time resolves the issue. The grease in the oil will bring back the cap to its proper functioning again.

Copper, unlike steel and other such materials falls into the category of soft metals and is malleable, a firm squeeze by our hands can also put dents in the product in our hands, since these are handmade products; they are prone to a certain amount of scratches. To deal with the dents simply push it out with the heel of your hand or tap the area with a rubber mallet. To ensure long lasting of your product, one should clean it timely for a long lasting shine and luster.

You can consume water from a copper vessel whenever you want to however the water stored in a copper vessel is known as 'tamara jal' and it is recommended to store water in a copper pot or vessel overnight and drink at least one glass/cup first thing in the morning for maximum benefits. Water needs to be in a copper vessel for at least hours before consumption.

It tastes great- fresh, clean and pure, though some people expect the water to taste metallic, water stored in a copper bottle will absorb the necessary quantity of copper, but it doesn’t absorb that much amount of copper to drastically change the taste of water although you may detect a small hint of taste of copper if your tongue touches the tip of the bottle while you drink from it.

Your copper vessel arrives ready to keep you fit and healthy but we do recommend cleaning it with water and the Copper Cleansing Powder(Pitambri) provided along with the product, before using it for the first time.

We do not recommend refrigerating or freezing copper bottles, as it can damage the product. Additionally, Copper bottles do not have insulation, so storing hot/boiling water will not retain its temperature for long. Instead, the steam can trigger oxidation. For the best experience, we suggest storing lukewarm or room-temperature water in copper bottles.